Refund policy

We require you to record a video of the package opening for an easier return & exchange process.

We are committed to making your shopping experience as fuss-free and enjoyable as possible. Please read through the following terms & conditions prior to making a purchase.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

### Return & Exchange Policy

- Return or exchange requests will only be allowed within 48 hours from the date of delivery.
- In case of a return, the amount will be refunded in the form of store credit with validity up to one year.
- If you select an item with a higher value compared to the item you're exchanging, you will need to pay the price difference. In case the value is lower, we will credit you with the difference.
- Only after receiving our confirmation for the return, we will schedule a pickup for the order within 8-10 business days of placing the request with no additional costs.
- We usually receive the product in 8-10 days. On receiving, within 8-10 days we will issue the store credit or dispatch the exchanged product if all conditions are met.
- If the item requested for exchange is not available, we will try to provide the best possible alternatives or issue a store credit for the same.
- This process usually takes 8-10 business days.
- An order can only be exchanged once.
- We do not accept return or exchange for international orders.

### Return Shipping Charges

- For All Categories: ₹100 deduction for return shipping from the buyer on a single product, and if more than 1 product, then shipping charges would be extra according to the weight of the product on return shipping amount.

### Items Not Eligible for Return or Exchange

- Sale or Discounted Products
- Mystery Products
- Gift Cards
- Customized Products
- Items worth less than ₹1099

### Conditions for Return or Exchange

To be eligible for a return or exchange, please ensure the following conditions are met:
- Product must be returned in its original packaging.
- Product wasn't used or damaged.
- Product must include original tags.

### In Case of Damage or Defects

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit.
- There might be a manufacturing defect.
- A wrong item is delivered to you.

In such cases, we will replace the item, provided that the request for replacement/return of the item is made within the stipulated time-frame as mentioned above.

If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 8-10 days of raising a return request. Please mention the Order No. and Return ID on a piece of paper and place it in the packet.